Life @ Simple KYC

Simple KYC is a fast-growing Australian startup working with banks to develop innovate technology solutions that help them automate 'Know Your Customer', 'Anti Money Laundering', 'Due Diligence' and 'Customer Onboarding' processes. We make data easy to visualize, analyze and interact with. We work with industry-leading clients such as American Express, ANZ, NAB and Westpac. We are a creative team with experience in the fintech sector, working in agile environments in order to create innovative digital products.
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We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business.

Role Summary

SimpleKYC is recruiting for an Account Manager in our Customer Success team. The role requires a combination of excellent communication skills, strategic thinking, and a customer-centric approach to account management.

Required Skills and Experience

Skills:

Excellent communication skills
strategic thinking
customer-centric approach to account management

Demonstrable experience rquried:

Software SaaS or Regtech experience
Financial Services/AML knowledge

Responsibilities

Cultivating and nurturing strong relationships with key clients
Understanding and addressing clients’ business needs
Facilitating successful onboarding of products/services
Serving as the main point of contact for account-related inquiries and escalations
Proactively engage with clients to identify upselling/cross-selling opportunities including monthly governance forums
Address and resolve any issues to ensure customer satisfaction and drive positive NPS
Collaborate with internal teams for seamless account management
Contribute to the revenue growth (incentive-based)

If this sounds like you…. Please get in touch with us at

jobs@simplekyc.com

with reference

Acount Manager CC.

Apply Now

Account Manager in Customer Care

Full Time

Australia / Remote

Life @ Simple KYC

Role Summary

Required Skills and Experience

Responsibilities